Frequently Asked Questions

How does it work?

Every month we at Melanin Boxes  come up with a gorgeous Box to last you through the month. We only include full-sized products to make sure they last. You will then receive your next box at the end of each month  month (usually between the 25th and 31st).

When you begin your subscription, you should receive two emails. One confirming your subscription has started and another confirming a purchase of the Melanin Box. These emails will verify that your subscription has started. 


Delivery

Melanin Boxes  are sent out with Postnord using their Tracked service. This allows us to ensure all our subscribers receive their Melanin Box. 


I did not get my box yet, what's up?
So sorry, right now we are trying out various ways of shipping our boxes so that we can chose the best way for you to receive your box intact and quick. Please do contact us and let us know if you haven't gotten your box 7 workdays after ordering one.



I got a product that does not suit me, what do I do with it?
One size fits most but certainly not all right? 

However don't give up on the product or the brand, we recommend you check out the brands website to see if the same product comes in various colors or shades. You may also take a look at our kickass tutorials where we give out a few pointers on how one product can be used differently to make it work for everyone. Feel free to tell us which product you would like to see a tutorial with, we try to do at least one with each product.

Returns 

You can return your item to us within 14 days upon receiving your box  in order to be eligible for a refund or exchange. 


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


A return case must be setup before returning an item. This can be done by getting in touch  and letting us know you wish to return an item. 


Do not return an item without informing us as your return may not be processed.

If 14 days have gone by since you received your box , unfortunately we can’t offer you a refund or exchange

Please return to this address:


Returning adress:

MELANIN BOXES

C/O Therese Kodjo
Solstickegatan 10
553 14
Jönköping